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What to do when you’re letting agent refuses to give you your landlords name and address

We received an email from one of member’s: Tutufo. He was having problems with his letting agent as they didn’t seem to be getting back to him regarding outstanding repairs at the property he was renting through them. He got the impression that the letting agent weren’t really bothering to contact the landlord to notify him of the required repairs and the landlord wasn’t aware.

Tutufo has no way of contacting his landlord and his letting agent refuses to give Tutufo the landlords telephone number or address.

After two months of frequently contacting his letting agent without success Tufufo decided to contact us for some advice.

Tutufo (tenantstips.co.uk member) asks:

“How can I contact my landlord directly, my letting agent is refusing to give me my landlords telephone number or address”

Firstly, you have a legal right to know who you’re landlord is and an address within the United Kingdom where you can contact you’re landlord. If the letting agent refuses to give you these details they are in breach of Section 1 of the Landlord and Tenant Act 1985. We have prepared a letter in our members section which you can send to your letting agent to request your landlords name and address and they have a legal responsibility to do so within 21 days in accordance with Section 1 of the Landlord and Tenant Act 1985. If your letting agent still refuses to do this you should contact the Housing Officer at your local authority.

Useful links

Letter to letting agent requesting the landlords full name and address under Section 1 of the Landlord and Tenant Act 1985



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