ADR – Alternative Dispute Resolution – What is it?
Its important that if you have a disagreement with your landlord or your landlords letting agent about what happens to your deposit at the end of your tenancy that you follow the correct procedure applicable to the scheme your deposit is registered with.,. find out how.
If you , the tenant and your landlord cannot agree as what happens to the deposit at the end of the tenancy then this disagreement or “dispute” over the result can either be resolved through a third party, if you both agree, which is often called the alternative dispute resolution (ADR) system or failing that through the courts.
In the Housing Act of 2004 one of the requirements was that the deposit scheme providers must provide a dispute resolution service for dealing with such problems between landlords and tenants over the deposit.
Each scheme must have, and indeed does have, has its own ADR process. All the schemes operate a similar process but you much heck with which ever scheme your deposit is registered with for details of the procedure and to obtain the relevant forms.
The timetable and requirements for each scheme are set out in each schemes Dispute terms.